Going to the dentist is hard enough. From finding a moment in your already busy schedule to taking time off of work and scheduling follow-up appointments, the last thing you need to worry about is the status of your benefit claim.
That’s why we try to make it easy. Here’s what you need to know about navigating your claim:
1. Understand Your Coverage
A claim is the formal payment request submitted by your dentist (or care provider) to us. We will then determine how much of the claim is covered by your plan. Avoid any surprises by learning about your benefits before you go to the dentist: log into our secure subscriber portal for information on your plan’s coverage levels for specific types of services and to review your detailed benefits report or member handbook.
If you have questions about your plan specifics, you can chat with a customer service representative while you’re logged into our website.
2. Access Your Claim
You can access claim information using any one of the following methods:
• Sign in to your online account
Log in to your account to check the status of recent claims.
• Download our Mobile App (iTunes or Google Play)
Conveniently access your claims 24/7 right at the palm of your hand.
• Call our customer service at 1-800-237-6060
3. Read Between the Lines
You don’t have to be fluent in insurance lingo to understand your claim! We will break down your claim to include: the costs of your treatment, what your plan covers and how much you may owe after coverage. If you have any questions about specific portions of your claim, just chat with one of our customer service representatives from our secure subscriber portal.
Still have questions? Don’t hesitate to ask!
